Shipping + Returns

RETURNS

We accept returns within 30 days of purchase, even on opened or used products! To initiate a return, please contact skincare@facileskin.com and our team will walk you through the next steps. We'll always work to find the best solution for you, whether that's an exchange, store credit, or a refund.

For returns over $35, the cost of the return label will be deducted from your refund amount.

Any purchases made through a third-party or at a facile boutique (not facileskin.com) cannot be returned directly to facile. Please contact the store you purchased the product from and reach out to us at skincare@facileskin.com if you have any issues.

If you receive a product with a defective pump or container, please let us know so we can help.

Please note that gift cards and shipping costs are nonrefundable.

 

SHIPPING & TRACKING

Facile is working hard to expand our shipping locations. We currently ship to all 50 states within the US, Canada, and Puerto Rico, as well as the UK & EU. Unfortunately, we are unable to ship Clear Targeted Acne Serum and The Buzz Exfoliating Mask or sets containing these items to Canada at this time.

To change your shipping address, cancel or change your order, please reach out to us at skincare@facileskin.com as soon as possible with your order number, full name, and change request. Unfortunately, we are unable to make changes to an order once it has shipped.  

If your order status is Delivered, but you’re unable to locate the package, don’t worry! Here are a few steps to take - 

- If you haven't already, check with any neighbors, areas near your mailbox or mail room in case your package was delivered elsewhere.

- Double-check your tracking link to make sure the shipping address is correct. If the status is Delivery Attempted, it will have more information on the next steps.

- Contact the shipping carrier (USPS or UPS) and use your tracking number to start a claim with them. 

If you cannot locate your package within 2-3 business days, please reach out to us at skincare@facileskin.com with your order number, full name, and claim number. We will be in touch with a resolution asap!

For our Canadian customers: Canada Post (customs) can sometimes mark a package as delivered before it has arrived at the final address. Please also keep in mind that we are unable to expedite the customs process.