FAQ

The amount of product needed varies from person to person, depending on your facial anatomy, muscle strength, and aesthetic preferences. You will be able to discuss this at length with your provider at the time of your consultation.

Most people see initial results within 7-10 days. We recommend waiting at least 2 weeks before booking a touch-up if needed.

Bruising and swelling depends on skin type and area of injection, but normally bruising and swelling can last anywhere from 3-7 days.

There are a few things you can do. We suggest you don't take any blood thinners (like Ibuprofen and Aspirin) for 10 days prior to your appointment. Alcohol and caffeine are also blood thinners, so if you are worried about bruising try to refrain from consuming either of those for three days prior to your treatment. There are also some natural remedies shown to help reduce bruising like arnica and bromelain, which you can find at most health food stores. Take these for 2 days before and after treatment.

The type of filler you need depends on which area you would like injected and the desired effect. You will be able to discuss a customized plan with your provider at the time of your consultation.

You can often book lasers and injectables on the same day with a few exceptions. When booking your appointment please let your Client Coordinator know which treatments you’d like so that they can book accordingly.

Wrinkle Relaxers generally last up to three to four months, whereas Dermal Fillers can last anywhere from six months to 18 months. However, this varies from person to person and depends on the area that is injected.

Some treatments, such as Clear + Brilliant, Facile Laser, microneedling, and PRP,  can be performed during pregnancy (without numbing cream). However, we do not suggest scheduling any treatments or procedures without consulting your OB-GYN first.

Similar to pregnant patients, we do not suggest scheduling any treatments or procedures while breastfeeding without consulting your OB-GYN first.

We have treatments with no social downtime (which makes them perfect to do before a special event). Others can result in anywhere from 3-5 days of social downtime. For more information on each procedure, please visit Treatments.

Microinfusion is the process of stamping a combination of products such as fillers, wrinkle relaxers, skin brighteners, and/or vitamins into your skin, which improves your overall skin quality. Your provider will customize the combination of products based on your skin's needs.

Microneedling is a procedure in which we create micro injuries in the skin to boost collagen production, assist cell turnover, and allow potent products to penetrate deeper into your skin. This results in glowing, smooth, and firm skin, and can reduce acne scars and wrinkles.

Definitely! You can use a laser alone or in combination with our other treatments, such as peels, to improve skin discoloration, texture and to rejuvenate your face, neck, and chest.

As a general rule of thumb, we say to plan for 1 hour; however, this all depends on what treatment you are doing and if you are a first-timer or a Facile regular. We will always do our best if you need to be out of your appointment at a certain time. Just let us know at the beginning of your appointment :)

We're here to help! We offer many different options to treat acne, such as peels, prescriptions, extractions, and customized comprehensive treatment plans. We also offer cryofacials, light therapy, and lasers to heal and prevent breakouts. Cortisone shots are also a great quick fix!

Our dermatologist-formulated products are suitable for all skin types, including sensitive and mature.

All facile products are vegan and cruelty-free, meaning we do not test on animals at any stage of product development. We're included in PETA's Beauty Without Bunnies program to certify our commitment to cruelty-free beauty. Every ingredient is sourced and developed responsibly, so it's good for you and good for the planet.

Yes! All of our products are formulated without fragrance.

All facile products in the skincare line are pregnancy safe with the exception of Reverse, Clear and The Buzz. We recommend that you consult with your physician if you are pregnant or breastfeeding.

We currently ship to all 50 states within the US, Canada, and Puerto Rico, as well as the UK & EU

We understand that although we've formulated our products to work for all skin types, everyone's skin is unique. We want to do everything we can to help you get you to your skin goals!

If you have an adverse reaction to a facile skincare product, please contact our customer service at skincare@facileskin.com so we can help.

Sometimes! The best way to stay in the know is to subscribe to our newsletter and follow us on social media @facileskin.

Unfortunately, we do not accept insurance or Care Credit.

We accept all major credit & debit cards, Apple Pay, and cash.

We accept all major credit & debit cards, Apple Pay, and Zip (formerly Quadpay).

Zip (formerly QuadPay) is a platform that allows you to to buy now and pay over time. You'll be able to pay for your order in 4 interest-free installments (and with no fees as long as payments are made on time!) You can select Zip as your payment during checkout to use this feature.

Zip will always notify you via text message or email of upcoming charges — if for whatever reason you cannot pay on time, please contact support@quadpay.com. There will be a $7 fee on any installment that is seven days past due. If after 14 days the account is still past due, then a one time $7 account fee is added.

If you return a product that you've paid for using Zip, you'll be refunded the amount they’ve paid to-date and Zip will cancel all future payments as soon as they are notified of the return.

For any additional questions about your payments, issues with your account, or general inquiries about Zip, contact support@quadpay.com.

To schedule an appointment, click "Book" in our main menu or call us at (310) 929-2220 to speak with a Client Coordinator.

Yes! Give us a call at (310) 929-2220 or email us at info@facileskin.com to be added to it.

We collect your credit card information when you schedule an appointment. If you do not show up or cancel within 24 hours of your appointment, we will charge a one-time fee of $150 (or $300 for medical appointments).

Flagship
: There are metered parking spots along Melrose Place and complimentary 2 hour parking along Alfred St., Croft Ave, and Waring Ave. There is also a valet across the street from Facile

Pasadena
: There is a parking structure right behind Facile, located at 140 Shoppers Lane.

Of course! All of our rooms have one extra seat.

To see photos of before and after treatments, we suggest checking out our Instagram @facileskin.

We do! Feel free to reach out to social@facileskin.com and we will coordinate from there if it seems like a good match.

Facile first timers will have one-on-one time to discuss skin gripes and goals before receiving a results-driven, personalized plan to make achieving good skin easy. Consultations are $125 ($300 with Dr. Sam). The fee is waived if treatment is received the same day. If a future appointment is needed, the $125 fee will be applied toward future treatment cost.

We ask that you provide us with a 24-hour notice in the event you need to reschedule or cancel your appointment. Individuals who do not notify 24 hours prior to their appointment will be charged a $150 (or $300 for medical appointments) cancellation/no show fee.

All of our treatments and packages are final sale. Packages are nonrefundable, nontransferable, and expire 12 months from purchase date.

Unopened facile skincare products are eligible for a refund within 14 days of purchase. All other products are final sale.

We accept unopened products within 14 days of delivery.

To initiate a return, please contact returns@facileskin.com.

If you're not satisfied with a product that you have already opened, we suggest that you stay sustainable and gift it to a friend who may enjoy it. Let us know that you've done so and we'll offer you a discount towards your next purchase.

If you receive a product with a defective pump or container, please let us know so we can help.

We currently offer shipping to Canada, and we are working diligently to make shipping available throughout the world! International customers are responsible for duties and taxes associated with their order.